Part 7 – Reset Lost or forgotten vCenter/vCF Root Password

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In this blog, we are going to reset a lost password for our vCenter appliance. The process is the same for password resets on vCF

Step by step guide to Reset the Root Password in VCSA 6.X / 7.X / vCF 4.X

1 – Snapshot the vCSA appliance first


2- Reboot the vCenter appliance

3- After rebooting the vCSA appliance, we need to get into the GRUB Menu to reset the root password. Press the e key to enter the GNU GRUB Edit Menu.

Find the line that opens with the word Linux.


3- Type the below entries to the end of the line

rw init=/bin/bash

4- Press F10 to continue booting. The OS continues to boot and you will be presented with this screen

5 – Run the command  mount -o remount,rw / 

If the root account was locked due to x number of failed logon attempts type to following to unlock it

/sbin/pam_tally2 -r -u root

6 – to reset password type command passwd

7 – Unmount the filesystem

8 – Reboot the system

reboot -f 

11- Open a browser and type the FQDN address of the VCSA/vCF followed by port 5480 to validate access using our new root password

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By Ash Thomas

Ash Thomas is a seasoned IT professional with extensive experience as a technical expert, complemented by a keen interest in blockchain technology.

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